FAQ

Shipping & Returns

Almost worldwide. All packages are sent with a tracking number via DHL, UPS or DPD. Please note that if you are located outside of the EU you might have to pay custom duties or taxes to receive your order.

More information on shipping and returns 

Ready-to-ship items will be shipped within 1-3 business days. Production time for made-to-order items vary. The exact processing time for all items can be found on each product page.

If you need an item by a specific date, please first get in touch via contact@aricluv.com to see if it is possible to get it to you by then.

You can return your order within 14 days of delivery. Please email to contact@aricluv.com to initiate a return and receive the details for return. Please note that since Aricluv is a small business, customers are responsible for return shipping costs.

To be eligible for a return, your item must be in the same brand new, unworn condition, with tags, and in its original packaging.

More information on returns can be found here.

Materials & Care

Each Aricluv piece if hand-finished in Berlin by the founder & designer Karina. All materials are carefully selected to ensure impeccable quality.

Only premium quality materials and precious metals are used for all jewelry. Those include 14k/20 gold filled findings, 925 sterling silver, gold vermeil, stainless steel, genuine freshwater pearls and Japanese glass beads. You can find all materials used on each product page.

Only high quality 925 sterling silver, gold plated sterling silver and stainless steel are used for the earrings. These materials are recommended for sensitive ears and you should feel comfortable wearing Aricluv earrings whole day long. In very rare cases individual intolerance might occur.

A major part of Aricluv jewelry is made of precious metal such as 925 sterling silver, gold and rhodium plated sterling silver as well as freshwater pearls. Each piece is delicate and requires gentle care to ensure its lasting beauty.

• Store your jewelry pieces separately, in individual ziplock bags, jewelry pouches or separate sections of a jewelry box.
• Apply your perfume, cosmetics and hairsprays prior to putting on jewelry. Chemicals may damage the finish.
• Take off your jewelry when sleeping, exercising, sunbathing or going to sauna.
• Avoid any contact with water, take off your jewelry when swimming and showering.

ORDERS

Custom orders are welcome. Please reach out to contact@aricluv.com and tell more about your idea. Custom orders are accepted on a case by case basis and may incur extra charges.

Our biggest goal is that you’re happy with your Aricluv jewelry. If there is any problem with your order, please email contact@aricluv.com with an explanation of your situation and pictures if relevant and we will do our best to help you out.